Return Policy

Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Please review the policies on this page before starting your return 
  • Visit our Return Portal 
  • Enter your order number and email address to start 
  • Follow the instructions and select the item(s) you want to return 
  • Once your request is approved, you will get a confirmation email with shipping guidelines
  • For Instagram and Facebook orders, please initiate the return on the app where you placed the order

What items are returnable?

  • Within 30 days from the date of delivery. Need more time to train your pup? No problem, just email us before the 30-day deadline and ask for an extension
  • Full-priced items
  • Items with no appearance of having been used
  • Items intact and in their original packaging

What items are non-refundable? 

The following items are final sale and cannot be returned:

  • Gift cards
  • Items purchased on sale
  • Items purchased with a discount code

What are the refund options? 

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

What are the return costs?

Shipping 

If you choose to generate a label for your return through our Return Portal, the cost of the label will be deducted from your refund. If you prefer, you can purchase a return label from a courier of your choice.

Restocking Fee

Kindly note that a 15% restocking fee will be deducted from the total amount refunded. Items must be returned in their original packaging and condition, with no visible signs of usage. Please ensure that the item(s) are correctly packed inside the box. All items must be returned in their original/clean condition. Any damages occurred during transport as a result of a misplaced item will lead to a deduction in the total amount refunded. Any scuffs, marks or damage will result in further deduction up to 50%. The total refund will also be reduced if there are any missing item(s). If you wish to initiate the return process, please visit our Return Portal and submit your request.

What happens to my return?

We take great care and responsibility in supporting our community and environment. This includes how we process returns. We have a no landfill policy and do our best to not dispose of any returned items. Instead, we upcycle all returned and/or damaged items and donate them to animal shelters, rescues, and/or charities for a variety of different uses. We only recycle as needed and as a last resort.

What do I do if I receive a damaged item?

If the purchased product is faulty, send us an email with accompanying photos at info@doggybathroom.com within 7 days of the delivered date.

Can the items be exchanged?

If you would like to exchange a product for a different size or colour, please return your existing item(s) and place a new order for the desired item(s). Please note all returns are subject to our Return Policy. 

How do I ship back the items?

Once your refund has been processed, a return label will automatically be sent to your inbox within 48 hours. You can then package your items in the same good and clean condition as when you received them, affix the return label to the original packaging and drop it off at the most convenient drop-off location. For more instructions on how to ship the returned items, refer to the email received after submitting the return request.

How soon will I get my refund?

You will be notified via email once your returned item has been received and inspected. The refund request will be processed within 5 to 7 working days. Please note that refunds may take up to a few weeks to be processed by your bank. If you do not receive your refund within 30 days, please feel free to email us.

My order came with missing items.

We’re sorry if there’s an item missing from your order. Please send us an email at info@doggybathroom.com within the first 72 hours upon receiving your purchase and we will fix it right away. Important: Doggy Bathroom will not be responsible for missing items that were not notified within the first 72 hours upon reception.

Need more assistance?

If you have any other queries about returns or refunds, please reach out to us at info@doggybathroom.com.

Based on 599 reviews
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Pee pads

We absolutely love these pads! Just wish they weren’t so expensive!
Kimberly

Thank you, Kimberly! We’re so happy to hear how much you love the pads—they’re designed with care to be extra absorbent and reliable. We understand the concern about pricing, and we truly appreciate your support. We'll be sure to keep your feedback in mind!

Will always buy!

These are perfect pads since they can hold so much!

Thank you so much for your kind words! We're thrilled to hear you're loving the pads and that they're doing the job perfectly for you. We truly appreciate your support and look forward to keeping you and your pup happy for many more orders to come!

S
Doggy Bathroom
Shannon L.

Amazing product!

These are my favorite!

Honestly i really like these pee pads. They absorb great! And i love the all white look. I wish there was a subscription option.

Thank you so much for your thoughtful review! We're really glad to hear the pee pads are working so well for you and that you appreciate the sleek all-white design — it's a detail we’re proud of.

We hear you on the subscription option, and it’s definitely something we're considering to make reordering even easier.

Clean Happy Puppy!

I am awarding DoggyBathroom, Natural Dog Shampoo & Conditioner Duo Set 5 STARS! My black Shih Tzu-Poodle Mix displays a shiny, silky soft coat and a pleasing scent. I secured outstanding reviews from Grok 3 Ai, and I was seeking a product with moisture to augment my puppy's curly, soft black coat. Also, the dry shampoo foam is outstanding for daily spot cleaning.

Thank you so much for your wonderful review! We're thrilled to hear that you and your adorable Shih Tzu-Poodle mix are loving the Natural Dog Shampoo & Conditioner Duo Set and that it's leaving their coat shiny, soft, and smelling great! It means the world to us to know our products are helping you care for your pup with ease and confidence, especially with that daily boost from the dry shampoo foam.

Your kind words and 5-star rating truly brighten our day. Thank you for being part of the Doggy Bathroom family!

Conditioner

Smells great !

Thank you so much for your kind words! We're so happy to hear you’re enjoying the scent of the conditioner it’s one of our favorite things about it too 😊

If you ever have any questions or need anything else, we’re always here to help!

Très bon produit

Je suis agréablement surprise de la qualité du produit.
Je regrette de ne pas l'avoir acheté avant .

Merci beaucoup pour votre commentaire !
Nous sommes ravis d’apprendre que vous êtes agréablement surprise par la qualité de notre produit. C’est toujours un plaisir de savoir qu’il répond (ou dépasse !) les attentes de nos clients.

Merci encore pour votre confiance et votre soutien !

L’équipe Doggy Bathroom

M
Pet Mats
Mike

Good quality mats.

Doggy Bathroom

The best pee pads ever!! Like every other item from Doggy Bathroom, they are very high quality. I have seen people complain about the cost of DB products but they warrant the price - you get what you pay for!!!

Thank you so much for your kind words and continued support! We're truly grateful to have thoughtful customers like you who value the care and quality we put into everything we do. Your feedback means the world to us.

M
Doggy Bathroom
Melissa H.
Good concept - could work for some dogs.

I have a Shitzhu - she's a bitch. She peed on the carpet right next to it twice - almost as if she was saying F you. Which she does - because she's a Shitzhu.

N
Doggy Bathroom
Nathalie

Absolument parfait, évite les fuites et une allure beaucoup plus propre!

OMG - this is the stuff Ive been looking for.

Gus our Austrailian Labradoodle loves this product. Ok, he doenst care. But we LOVE this product for him.

As soon as he came out of the bath, I could see a difference in the way his curls were sitting. Matting is always top of mind with his breed so we have been diligent about his grooming. We noticed a difference when taking the slicker brush through his coat which moves with greater ease. Did I mention it smells amazing. Natural woodsy smells, not overly perfumey.

We also had a little feedback for the company, and they promptly responded - shopping CANADIAN made easy with Doggy Bathroom.

Superb pee pads!!

The pads fit perfectly in the doggy bathroom, and they really absorb well. The adhesive is great or just use the clips. Both my male & female min pins love them for poop or pee.

Thank you so much for your kind words! We're thrilled to hear our pee pads are working so well for both of your Min Pins! 😊 Great fit, strong absorption, and versatile use—it means the world to us. Thanks for being part of the Doggy Bathroom family! ✨

Love these. Works so well for the pups!

It’s great she uses them every day in her doggy bathroom!

Love the Doggy Bathroom system!

The Doggy Bathroom system with disposable pee pads is an absolute must for anyone living in a condo/apartment. We trained our little Lola to use this system and we all love it. She doesn't need to worry about having to go when she needs to go (day or night, rain or snow). The convenience and quality is like no others. An absolute must for every dog owner!!

Love the Doggy Bathroom system!

The Doggy Bathroom system with disposable pee pads is an absolute must for anyone living in a condo/apartment. We trained our little Lola to use this system and we all love it. She doesn't need to worry about having to go when she needs to go (day or night, rain or snow). The convenience and quality is like no others. An absolute must for every dog owner!!

Wow. They are the best.

The product is the best!

C
Doggy Bathroom
Christina F.
We love it

Love it very much and my puppy excepted it very fast

The product is the best!

Easy use and reliable.

I did not get the correct color base. I did notify by email.

Le meilleur shampoo sans rinçage pour mon chien